CakeCandle.com - The Original Cake Candle company

Hearth & Home Traditions LTD. ^® On-Line Privacy Policy

Cakecandle.com is committed to protecting your privacy. That’s because we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. You can help us ensure your privacy by not sharing information communicated between us with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.

How much information must you share?

The amount of information we collect depends on you. We only collect the information needed for secure ordering and customizing your experience.

Below is a list of information we may collect.

IP address - We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.

Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.

Search Engine Keywords - Information you may have typed into a search engine to find our site.

Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.

Browser Plugins - Third party browser software capabilities.

Screen Resolution - The screen resolution your computer was set for while viewing our site.

Operating System - Your computer's operating system.

Location - The geographic location of your internet service provider.

Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.

What Information is needed from you when purchasing product
from Hearth & Home Traditions LTD.® On-Line

Bill to and ship to name and address, phone number, e-mail address, credit card type, credit card number, credit card expiration date.

Is your information used for any other purpose?

We require only the personal information that is needed for safely processing your on-line order and for contacting you about your transactions. It is used exclusively for that purpose. Hearth & Home Traditions LTD® On-Line may occasionally send you e-mail notifications for special promos and offers. In those e-mails you will have the opportunity to unsubscribe from our mailing list if you wish.

Will your information be given to any other party?

Your personal information is not shared with any other party.

Do we purchase information about our customers from
other companies?

Yes, we occasionally purchase third party information. The information we purchase includes contact information for individuals who may have an interest in our products.

How do we protect your information?

Hearth & Home Traditions LTD® On-Line stays on the leading edge of today’s technology when it comes to protecting your personal information. We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. For your protection, Hearth & Home Traditions LTD® On-Line.com is certified by Thawte . This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection by clicking here to view our Thawte certificate. Our site security information will appear. For more information, contact your browser's publisher. Your account information and order history are kept safely behind our firewall so you never need to worry about hackers. To be sure you have the most protection available, be sure to download the latest version of today’s most popular browsers, Microsoft Internet Explorer and Netscape Communicator. In addition, access to your personal information is restricted within our company to provide maximum security.

What if we change how we use your information?

If we change how we use your personal information, we will notify you by posting notice of the change to this site.

What about cookies?

We use cookies as a handy way to give you better service. They personalize your shopping experience and they help identify you. You will need to set your browser to accept cookies if you wish to add items to a shopping cart. Information collected or stored via cookies includes purchases, log in data, and pricing level. This information is kept in a secure area within Hearth & Home Traditions LTD® On-Line.

How do you give us feedback?

Simply click here to send us feedback via our on-line comments form. Please note that feedback given in this manner becomes property of Hearth & Home Traditions LTD® On-Line and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply use your own e-mail client to send a message to customerservice@lumi-lite.com.

Hearth & Home Traditions LTD. ® On-Line Privacy Policy